Support

FAQ & Manuals

Everything you need to know about lunatecz, LED costumes, custom orders, and performance bookings.

General Questions

lunatecz specializes in custom LED wearable technology, performance art, fire performances, and interactive art installations. We create high-tech, customized solutions for performers and creatives worldwide, from LED costumes to full performance experiences.

You can book a performance by filling out the contact form on this website or emailing connect@lunatecz.com. Please include details about your event, date, location, and any specific performance requirements. We'll get back to you within 48 hours to discuss availability and pricing.

Luna Ivana splits her time between Calgary, Canada (Treaty 7 territory) and California. However, we perform and deliver custom LED creations worldwide.

As both an artist and technologist, Luna combines over a decade of performance experience with cutting-edge wearable technology expertise. Every piece is not just functional—it's designed to enhance storytelling, sync with music, and create unforgettable visual experiences.

Custom Orders & Shipping

Absolutely! Custom LED creations are one of our specialties. We work closely with performers, artists, and event organizers to design and build pieces tailored to your vision. Contact us to start a consultation.

Custom LED projects typically take 4-8 weeks depending on complexity. Rush orders may be available for an additional fee. Contact us to discuss your timeline and we'll do our best to accommodate your needs.

Yes, we ship worldwide! Shipping costs and times vary by location. All custom pieces are carefully packaged to ensure they arrive safely.

We offer repair and modification services for all lunatecz creations. If you have an LED piece from another maker, contact us and we'll assess whether we can help.

Technical Information

Battery life depends on the piece and usage, but most costumes run for 4-8 hours on a single charge. We provide detailed care instructions with every custom order, including battery management and charging guidelines.

Yes! Many of our pieces feature music-reactive programming using software like TouchDesigner. We can create patterns that respond to sound in real-time, making your performance truly dynamic.

Most pieces are water-resistant but not fully waterproof. If you need waterproofing for a specific performance (rain, water features, etc.), please mention this during consultation so we can design accordingly.

We primarily use TouchDesigner for interactive and music-reactive programming, along with custom firmware for specific controllers. Each project is tailored to the performer's needs and technical comfort level.

User Manuals & Care Guides

Detailed care instructions and user manuals are provided with every custom order. If you've purchased a piece and need a replacement manual, please contact us.

Battery Care

Proper charging and storage guidelines to maximize LED performance and battery life.

Cleaning & Maintenance

Safe cleaning methods and maintenance tips to keep your LED pieces looking pristine.

Troubleshooting

Common issues and quick fixes for LED costumes and wearable tech.

Still have questions?

We're here to help! Reach out through the form below or email connect@lunatecz.com

Office Hours: Monday - Friday, 9 AM - 5 PM MST

Have a question about your order? Before reaching out, please check our FAQ above for manuals, how-tos, and troubleshooting guides; your answer might already be there!

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